Privacy Policy

Last Updated: March 2026

J. Sterling Industries LLC (United States) and J. Sterling Industries Ltd. (Canada), operating under the trade name Sterling Industries, together with their affiliates (collectively, “Sterling Industries,” “we,” “our,” or “us”) are committed to being responsible custodians of the information you provide to us and the information we collect in the course of operating our business.

This Privacy & Cookie Policy describes our practices in connection with personal information collected through our website and any associated online features and communications (collectively, the “Services”). Please review this Policy carefully before using our Services. We may update this Policy from time to time, and any changes will be posted on this page with a revised date. Your continued use of the Services constitutes acceptance of the updated Policy.

I. Information We Collect

Information You Provide Directly

We may collect personal information directly from you when you inquire about our services, complete a contact or inquiry form, communicate with us by email or other means, or apply for a career opportunity. The information you provide may include your name, email address, phone number, job title, and the company or organization you are affiliated with.

Information Automatically Collected

When you visit our website, we may automatically collect certain technical and usage information, including IP address, browser type, device type, operating system, pages visited, time spent on pages, and referring URLs. This information is collected through cookies and similar tracking technologies as described in Section V of this Policy.

II. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to your inquiries and fulfil your requests
To improve the content, features, and performance of our website
To send you information about our services, events, or updates that may be of interest to you
To measure and analyse website traffic and engagement
To enforce the legal terms governing your use of our Services
To comply with applicable legal and regulatory requirements
To protect the rights, property, and safety of Sterling Industries and others

If you no longer wish to receive marketing-related communications from us, you may opt out at any time by following the unsubscribe instructions in any such communication or by contacting us directly using the details in Section XII below. We will action your request as soon as reasonably practicable.

III. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own independent use. We may share information in the following limited circumstances:

Authorized Service Providers: We may share information with trusted third-party providers who perform supporting functions on our behalf, such as website hosting, analytics, and marketing services. These providers are bound by confidentiality obligations and applicable data protection laws.
Legal Requirements: We may disclose information where required by law, legal process, or government authority, or where necessary to protect the rights and safety of Sterling Industries or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be among the transferred assets.

IV. Legal Bases for Processing

Where applicable under privacy legislation, we rely on the following legal bases for processing your personal information:

Legitimate Interest — to operate and improve our website and services, grow our business, and protect our customers and operations
Legal Obligation — where processing is necessary to comply with applicable laws and regulations
Consent — where required by law, we will seek your consent prior to processing your information. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact us using the details in Section XII below.

V. Cookies and Tracking Technologies

What Are Cookies

A cookie is a small text file placed on your device when you visit a website. Cookies allow websites to recognize your device and remember certain information about your visit. They are commonly used for analytics, performance measurement, and to enhance the browsing experience.

Types of Cookies We Use

Strictly Necessary Cookies: These cookies are required for our website to function and cannot be switched off. They do not store any personally identifiable information.
Performance Cookies: These cookies allow us to measure and analyse how visitors interact with our website, including which pages are most visited and how users navigate through the site. All information collected is aggregated and anonymous.
Analytics Cookies: These cookies help us understand how visitors interact with our website content. They provide us with information about pages visited, time spent on the site, and general usage patterns.
Targeting Cookies: These cookies may be set through our website by our advertising partners to measure the effectiveness of our advertising and to deliver relevant content to users.

Your Cookie Choices

Depending on your location, you may be presented with a cookie consent banner when you visit our site. Visitors located in the European Union, United Kingdom, Brazil, the state of California, and the province of Quebec are required to provide consent before any tracking or analytics data is collected, and will be presented with the option to accept all cookies or limit their selection to essential cookies only. Visitors in all other regions, including other Canadian provinces, will see the banner but data collection begins immediately as permitted under applicable law. Clicking Accept & Continue stores your preference for 365 days.

You may also manage or delete cookies at any time through your browser settings. Guidance on how to do this can be found in your browser’s help documentation:

Please note that disabling cookies may affect the functionality of certain features on our website.

Third-Party Analytics and Advertising

We work with third-party service providers that may set cookies on our behalf. These providers operate under their own privacy policies and applicable data protection laws. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on.

We also use Google reCAPTCHA on certain forms to protect against spam and abuse. reCAPTCHA collects hardware and software information, including device and application data, and sends it to Google for analysis. Its use is subject to the Google Privacy Policy and Terms of Service.

VI. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access personal information we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to certain processing activities
The right to data portability, where technically feasible
The right to withdraw consent at any time

Visitors from the European Union, United Kingdom, Canada, Brazil, and the state of California may have additional rights under applicable legislation including GDPR, PIPEDA, LGPD, and CCPA.

EU and UK visitors also have the right to lodge a complaint with their local data protection supervisory authority if they believe their personal information has been processed in violation of applicable law. We encourage you to contact us first so we may address your concern directly.

To exercise any of the rights listed above, please contact us using the details in Section XII.

VII. Security

We have implemented administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is completely secure, and we cannot guarantee absolute security. We are not responsible for the security of information transmitted to us over networks that we do not control.

VIII. International Transfers

Our website is operated from Canada and the United States. If you access our Services from outside these countries, your information may be transferred to and processed in jurisdictions that may have different data protection laws than your own. Where required, we take appropriate steps to ensure your information remains protected in accordance with this Policy and applicable law.

IX. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Analytics and usage data is retained in accordance with our third-party service providers’ standard data retention settings. Where you have asked us not to contact you for marketing purposes, we will retain a record of that request to ensure it is honoured going forward.

X. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before providing any personal information.

XI. Changes to This Policy

We reserve the right to update this Policy at any time to reflect changes in the law, our data practices, or our Services. Changes will be posted on this page with a revised date. Your continued use of our Services following any update constitutes acceptance of the revised Policy.

XII. Contact Us

If you have any questions or concerns about this Privacy & Cookie Policy or our data practices, please contact us.

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